Round The Clock Support

Available 24 hrs a day, 7 days a week, all the year round

ppi Media's support service guarantees professional 24/7/365 support in German and English. We provide fast, competent and comprehensive support. We do not put your incoming calls on hold, nor do we play hold music. We attend to you immediately.

Central help desk system with an online portal

All support issues are managed as calls in our central help desk system and processed efficiently. As a customer, you are able to access your calls via our web portal and monitor their status.

Online  customer connections

Many of our support issues can be dealt with directly on the customers' server systems via ISDN or the Internet. This saves time and trouble. Maximum Internet security preventing unauthorized third party access is guaranteed.

Customers decide whether a call is to be closed

In order to provide a solution to the problem, a member of the support team will contact you personally to decide on how to proceed. To ensure optimum customer satisfaction, it is our customers, and not us, who decide whether a call is closed or not.